We (samebike.org) mainly ship to Germany and the European Union. If you are in other regions, we can of course also deliver. For details, please email: service@samebike.org to contact us
delivery terms
introduction
1.1 In this policy we set out details of delivery methods, times and charges
applicable to orders for our products made through our website.
1.2 This Policy does not create any legally enforceable rights and obligations; rather,
our usual practice in relation to the delivery of products is set out therein
Politics.
Free shipping
2.1 We offer free standard or express delivery to any address in the EU and Singapore.
2.2 All UK mainland addresses, all US and Canadian addresses and all other orders are subject to the delivery charges described in Section 5.
Geographical Restrictions
3.1 We can usually deliver to the following countries and areas:
United Kingdom, European Union, Singapore, South Korea, Japan, Southeast Asia, United States of America, Canada, Russia.
3.2 We may from time to time agree to supply Products to other countries and
territories. In particular, you can send an email to service@samebike.org to ask us if we can ship.
Delivery Types and Deadlines
Country models delivery time
EU All models 7-15 days
UK All models 7-15 days
CA All models 15-60 days
US All models 7-15 days
RU All models 30-45 days
JP All models 15-30 days
Other countries All models Contact us
4.1 The methods we use to deliver our products and the timeframes within
which delivery usually takes place are as follows:
(a) If your delivery address is in mainland UK, you will
to be able to select or just use our pre-selected shipping method and the
The typical delivery time for products in this way is 30-45 days, unless expressly stated otherwise;
If some bike models have stock. The delivery time is only 5-12 days.
(b) If your delivery address is on the mainland of the European Union, you will
to be able to select or just use our pre-selected shipping method and the
typical delivery time of products this way is 30-45
Days unless specifically stated;Some electric bike models in Europe have stock
Delivery time only 5-12 days.
(c) if your shipping address is in the mainland United States of America,
You can select our preselected shipping method or just use,
and the typical period for delivery of products in this way is 30-45
business days unless expressly stated otherwise;
(d) If your shipping address is in mainland Canada, you may
choose or use only our preselected shipping method and the typical ones
The deadline for delivery of products in this way is 30-45 working days,
unless expressly stated otherwise;
(e) If your shipping address is in mainland Russia, you can
choose or use only our preselected shipping method and the typical ones
The deadline for delivery of products in this way is 30-45 working days,
unless expressly stated otherwise.
(f) If you are in other areas, please email us at （service@samebike.org） to let us know your location, we will check if it can be transported and make you an appropriate offer.
4.2 If you place your order by 1pm GMT/BST on a working day, that time is
Deadlines run from close of business on that day; when you place your order
after 13:00 GMT/BST on a business day or non-working day, that time
Deadlines run from close of business on the next working day.
4.3 The delivery times indicated in this clause 4 are only indicative, and as long as
We will make every effort to ensure that you receive your delivery in good condition
time, we do not guarantee delivery before the specified deadline.
4.4 We may carry out fraud checks before dispatching the Product and
these checks may delay your delivery. If the delivery is expected to be delayed because
are a result of fraud checks, we will notify you.
Shipping
5.1 Shipping costs are included in every price on our website due to our free
Shipping Terms. Free shipping applies to all orders, regardless of price,
without any additional or unexpected costs for the buyer.
5.2 Our shipping costs are as follows:
(a) in relation to the standard shipping method, the shipping costs are €200.00
;
(b) In the case of express delivery, the shipping costs are €200.00.
shipment tracking
6.1 Tracking is available for all orders of our products.
6.2 To track your delivery, enter your order number (the one in your
order confirmation e-mail) on the website of our shipping service provider here:
https://www.17track.net/.
receipt and signature
7.1 All deliveries must be received personally at the delivery address and a
a signature must be provided.
7.2 Our shipping service provider will inform you in advance about the delivery attempt
a signed delivery.
Additional Deliveries
8.1 If the first delivery attempt fails, our shipping service provider
make at least 1 more attempt to deliver the products of your order.
collection
9.1 If your products are not delivered despite our delivery service
makes at least 1 further delivery attempt, the delivery service provider
will leave a card at your address with instructions on how to collect it
of your products, including a deadline for collection.
Delivery issues
10.1 If you have any problems with a delivery, please contact us via the
Contact information that we post on our website or otherwise share with you.
10.2 If our shipping service provider cannot deliver your products and the like
Error is your fault and you do not collect your products from our delivery
service provider within the respective period, we can agree that
re-delivery of the products; However, we reserve the right to charge you fees
the actual cost of the re-delivery (even if the first delivery was free of
charge).
10.3 An indicative list of situations where non-delivery is your fault
is listed below:
(a) you have provided the wrong or missing address/telephone number for delivery;
(b) the delivery address provided is incorrect;
(c) the delivery address is not reasonably accessible;
(d) the delivery address cannot be accessed securely;
(e) when personal reception is not required, there are no easy and safe means
to leave the products at the delivery address and there is none
person who accepts the delivery; or
(f) if a personal receipt is required, no person is present at the
Delivery address to accept and sign for the delivery.